We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

 

 Our Service Terms & Conditions

 

1. General Services

• Good Company Málaga will clean the full property after guest check-out.
• Cleaning includes bathroom, kitchen, living room and bedroom, trash removal, and making beds with host-provided linen, unless otherwise agreed.
• Provider performs a visual damage check and informs the host via WhatsApp or email.

 

2. Linen & Laundry

• In BASIC and PLUS packages, the host provides clean bed linen and towels. Dirty linen will be collected and placed in an agreed storage spot.
• In the PREMIUM package, the provider supplies fresh linen/towels and takes care of laundry.
• If laundry costs exceed normal usage (e.g. heavy stains), these may be charged additionally.

 

3. Key Management & Guest Check-in/out

• Keys may be handed over in person or placed in a lockbox.
• Late arrivals (after 20:00) or urgent check-ins are subject to an extra fee.

 

4. Liability

• Provider is not responsible for theft or loss of guest belongings.
• Any damage caused by the provider will be compensated reasonably.

 

5. Payment Terms

• Payment per turnover or via monthly invoice.
• Payment within 7 days after invoice date unless agreed otherwise.
• In case of non-payment, services may be suspended.

 

6. Cancellation

• Free cancellation up to 24 hours before the service.
• Cancellations within 24 hours: 50% of the service fee may be charged.

 

7. Force Majeure

• In case of illness, extreme weather, or government restrictions, the provider may postpone or cancel services without liability.